Merchant and Legal Contact

• Merchant Name: Gadgetify
• Customer Support & Legal Notices: support@gadgetify.io (use subject line: “Legal Notice”)
• We operate as an online-only store and do not maintain a public walk-in return office.
• Where a physical mailing address is legally required, it is provided in writing through support.

Cancellations

This section explains how purchases may be changed or canceled before and after fulfillment.

Subscriptions

If subscription products are offered, recurring billing details are shown at checkout.

• Payments are charged according to the selected schedule.
• Some subscriptions auto-renew unless canceled before the next billing date.
• Cancellation instructions are provided in order/account communications.

Pre-Orders

Pre-orders apply to products not yet in stock.

• Full or partial payment may be charged or authorized depending on checkout terms.
• Cancellation before fulfillment is eligible for a full refund.
• After shipment, return eligibility applies under this policy.

Try Before You Buy

Where available, trial terms are displayed at checkout and in order confirmation.

• Payment methods may be authorized before shipment.
• If items are not returned within the trial window, full payment may be captured.

Returns & Refunds

Return Window

We offer a 30-day return window from the delivery date.

To qualify for a return:

• Item must be unused and in original condition.
• All tags, manuals, and accessories must be included.
• Original packaging should be included where reasonably possible.
• Proof of purchase is required.

How to Start a Return

Contact: support@gadgetify.io

• Returns require prior authorization (RMA).
• Unauthorized returns will not be accepted.
• Approved returns receive official return instructions and address.
• Return destination may vary based on product, warehouse, or region.
• Unapproved addresses may result in rejection or abandonment.

Damages and Issues

Inspect your order upon delivery and contact us immediately if:

• The item is defective
• The item is damaged
• You received the wrong item

Include:

• Order number
• Clear photo/video evidence
• Packaging photos (if applicable)

Approved remedies may include replacement, partial refund, or full refund depending on validation and stock availability.

Exceptions / Non-Returnable Items

Unless required by law, we do not accept returns for:

• Perishable goods
• Custom or personalized products
• Opened sanitary or intimate goods
• Hazardous materials
• Final-sale or clearance items
• Gift cards
• Digital/downloadable goods

Exchanges

The fastest method is:

1. Complete an approved return (if eligible)
2. Place a new separate order

European Union 14-Day Cooling-Off Period

For orders delivered within the European Union (and UK where applicable), you may have a statutory right to cancel within 14 calendar days of delivery.

Conditions typically include:

• Item returned unused and complete
• Original packaging where reasonably possible
• Proof of purchase

If local consumer law provides stronger rights, local law prevails.

Refunds

After receiving and inspecting your return or completing claim validation:

• You will be notified of approval status.
• If approved, refund is issued to the original payment method.

Refund processing typically completes within up to 10 business days after approval. Bank processing times may vary.

Customs, Duties & VAT

• Import duties, VAT/GST, and brokerage fees are generally non-refundable unless required by law.
• Customer-remorse returns may incur return shipping and customs deductions where permitted.
• Customers must file directly with customs authorities for any duty drawback claims.

Additional Information

Markets Covered

• United States
• Canada
• United Kingdom
• European Union Countries
• China
• Japan
• Australia
• New Zealand

Return Shipping Responsibility

• Customer-remorse returns: customer pays shipping.
• Store-at-fault returns: Gadgetify covers return or replacement handling.

Item Not Received (INR)

If tracking shows non-delivery or abnormal delay, we may request carrier documentation and identity/address verification before offering reshipment or refund.

If tracking shows “Delivered” but not received, contact us within 7 days and provide supporting documentation.

Bundles & Promotions

• Partial returns refund only approved returned items.
• Bundle discounts may be recalculated based on items kept.
• Free gifts must be returned or their value may be deducted where permitted.

Chargebacks

We encourage customers to contact support first. Initiating a chargeback during active claim review may pause internal resolution workflow but does not limit mandatory consumer rights.

For all return/refund support: support@gadgetify.io